WHEN WILL YOU SHIP MY ITEMS?
- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 3-5 days of payment.
- We will notify you by email when your items have been shipped.
WHEN WILL I RECEIVE MY ITEM(S)?
Items should be received within 2-3 weeks of your order date. This may be a little longer for international delivery.
For other specialty and giveaway items, please allow up to 5 weeks
delivery time as they may be shipping from other countries.
WHERE ARE MY ITEMS COMING FROM?
Although our fulfillment house is located in New Zealand, some of our
specialty items are located in other countries such as Australia, United Kingdom, USA and China.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.
If you have any other questions, please email support at
Info.firstname.lastname@example.org and we will do our best to help you out.
WHERE DO I TRACK MY ORDERS?
Very simple! Head over to our "Track Your Order" page and enter your order number and email address. Once you do this you will see all the information regarding your order.
If you have any other questions please email support at Info.email@example.com and we will do our best to help you out.
If you wish to get a exchange or refund please return your product to the return address below:
16 Pitiroi Street Taupo Waikato NZ 3330.
*Customer will have to cover their own shipping cost.
**For damaged goods, please contact Info.firstname.lastname@example.org with a picture of the damage to get a replacement.